Frequently Asked Questions

After checkout you receive an order reference by email. Reply to that email or call us on +1 (555) 013-0142 with the reference and we will tell you exactly where your basket is.

Stock is live. “In stock!” means we have it on the shelf right now; “Sold Out” means the next delivery hasn't arrived yet — most lines restock within 48 hours.

Yes — free cancellation within 2 hours of placing the order through the contact form or by phone. After the basket is packed, we can still refund items that arrive damaged.

No account is needed to browse and buy — checkout collects your details securely each time. If you register during checkout, your address and order history are saved for a faster shop next visit.

Enter the code from any Bank Offer banner in the discount field at checkout. Each code works once per customer, needs the stated minimum order, and can't be combined with other codes.

Send us a photo within 24 hours and we refund or replace the item — no return trip needed for perishables.